Train it once, not every new hire
Setting one up takes minutes and no technical background. Anyone on your team who understands the task can put it in place, and unlike a new hire, it does not forget the fiddly part on a busy Friday.
Workflow Builder
Stop running manual tasks
Your pharmacy repeats the same work every week, every month, every quarter. Build the automation once and it runs on that schedule from then on.
< 5 min
to set up an automation
24/7
automations that keep working after hours
0
vendor tickets filed and then ignored
The work that finally gets done
More patient touchpoints than your team has hours for
Every pharmacy has a list of calls that never get made: the refills nobody chased, the patients who never got a call back. A bench can only make so many calls in a day. This one runs into the evening and over the weekend, so patients hear from you at points you have never been able to cover.
Run campaigns on lists you build yourself
Build the list once: everyone due for a refill next week, everyone on a given drug, everyone who has not picked up. Then run a whole round of outreach against it in one go. Save it, and next month you run it again without building anything.
Frequently asked
No, and you do not need anyone technical on staff either. Your pharmacists and technicians set these up themselves. Something the team wants changed on Monday morning is running by Monday afternoon, not sitting in a queue behind somebody else’s request.
You see it before your patients do. Anything scheduled can be reviewed and cancelled before it goes out, and whatever the system is unsure about waits for a person rather than pressing on. It is an extra set of hands, not autopilot.
Yes. Your team stops keying the same thing into two places, and the tools you rely on stay current without anyone spending their afternoon keeping them that way.
