Case Study

A National Pharmacy Cut Their Prescription Entry and Triage by 85% with Asepha

Intelligent Document Processing

85%

decrease in time spent on prescription triaging and data entry

2 hrs

daily admin saved per pharmacy

97%

processed without manual intervention
Challenges

Staffing constraints was a barrier for the pharmacy's growth,

with manual data entry and prescription handling limiting daily capacity, despite rising prescription volume. An unsuccessful engagement with a prior vendor caused the pharmacy to fall further behind on scripts, and the growing administrative burden drove increased staff turnover. The fragmented software systems and duplicative workflows forced constant screen-hopping and re-keying, draining time and consistency across the operation.

Solution

Asepha's agents saved each pharmacy 2 hours daily

Asepha partnered with the pharmacy group to integrate 3 core products across their pharmacy network. Beginning with Intelligent Document Processing, real-time document retrieval endpoints were set up and rolled out in phases.

Asepha delivered software to the pharmacy built around three core components:

  1. Intelligent Document Processing (IDP)
    • High-accuracy classification and data extraction for diverse prescription/document formats.
    • Built-in rules for automatic document identification and sorting, extraction, and downstream action items to complete the service.
    • Human-in-the-loop review for flagged fields with one-click confirmations or corrections.
  2. Workflow Orchestration
    • Automated routing from intake to verification to system(s) of record
    • Smart fallbacks and exception queues to eliminate bottlenecks
    • Minimal screen changes; no new portals required for users
  3. Real-Time Operational Analytics
    • Dashboards for volumes, exceptions, and turnaround.
    • Identify upstream data quality issues and high-leverage fixes.
Client Profile
A national pharmacy group handling high-volume prescription logistics across multiple locations. Focused on optimizing pharmacy workflows and increasing clinical service capacity. The team engaged Asepha to deploy production-grade automations focused on accuracy, reliability, and frontline adoption.
Location
East Coast
Product
Intelligent Document Processing

"The product was able to accurately read a handwritten prescription that even our own staff struggled with. Impressive accuracy!"

- Pharmacy Owner

Results

The implementation of Asepha's solution yielded significant improvements for the pharmacy group:

Central to the Workday with Fast Adoption:

Daily usage grew 400% in 50 days, becoming the default path for prescription triage and document-driven workflows. This enabled staff to focus on strategic initiatives and patient care.

Production-Grade Accuracy from Day One:

Model performance in production matched training benchmarks at 96% accuracy, maintaining high trust with users and minimal corrections.

Meaningful Time Savings and Throughput Lift

  1. 2 hours admin time saved per pharmacy per day
  2. 85% reduction in prescription triage and data entry effort
  3. Staff reallocated to clinical services and direct patient-facing care

Data Driven Insights:

Real-time dashboard and analytics enable insights into fluctuating volumes, and sources of data integrity issues.

Platform Expansion Ready:

With stable accuracy and strong adoption, the pharmacy group greenlit expansion to adjacent workflows and broader network rollout.

Capture new revenue without increasing headcount.

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