Voice AI Call Automation: Phone Assistant to Automate Payor Communication
Automate your high-volume benefit verification and prior authorization calls. Asepha's voice AI agents handle outbound and inbound calls to patients, payors, providers, and pharmacies. Sit back and let our AI Call Assistant handle routine outreach to payors, patients and prescribers, so your case managers can focus on delivering high‑value support.
more calls completed per shift compared to baseline
>90%
calls successfully handled without human handoff
32min
average time savings per engagement
What does Asepha provide?
Full-Service Call Automation for Patient Support
Handle a wide range of pharmacy communications. The Call & SMS Assistant manages inbound and outbound calls, supports multiple languages, and reroutes non-clinical tasks so pharmacists can stay focused on clinical care.
Our Call Assistant manages inbound and outbound communication across multiple payers, automating routine tasks while surfacing complex or clinical issues for human review.
Asepha’s voice agents uses fine-tuned, in-house models that can be customized for each enterprise, program, and workflow. Every agent is configured to your specific SOPs, payor processes, and line-of-business rules, with multi-modal intelligence across voice, text, and structured data. This lets us optimize each part of a conversation toa capture the right information and feel like a trained teammate, not a generic bot.
Behind Asepha is a knowledge graph that encodes payor rules, plan nuances, program criteria, and insights from real-world calls and data partnerships. This allows the platform to decide which number to call, which questions to ask, and which details matter for a given benefit or prior authorization scenario, resulting in fewer dead-end calls, more first-call resolutions, and faster completion of benefit verification and PA workflows.
Asepha’s safety-first architecture is built to keep healthcare conversations compliant and predictable. Every voice agent operates within strict guardrails that limit which questions it can ask and how it can respond, ensuring your standard operating procedures are followed on every call. Pre-approved intents, scripted clinical and administrative paths, and full audit trail give compliance, QA, and operations teams confidence that automation will never come at the expense of safety.
Asepha is built to handle the messy reality of IVRs and long wait times. Our agents can navigate complex menus, distinguish between hold music, live agents, and automatically provide the correct member, prescriber, and medication information pulled from your systems. Our AI agent does the dialing, waiting, and navigating, so your staff can save hours of hold time.
Asepha is designed to improve call management by safely handling multiple calls in parallel. Voice agents can run automated requests in bulk, follow up on missing information, and complete routine clinical and administrative calls, then write structured outcomes back to your systems. This transforms your operations into a scalable system that consistently meets SLAs and reduces administrative cost per patient case. We remove the need to hire and train temporary staff every time volumes spike.
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