with manual data entry and fax handling limiting daily capacity, despite rising prescription volume. An eight-month, unsuccessful engagement with a prior AI vendor further delayed launch of new features and pushed back their roadmap. Meanwhile, mounting administrative burden drove staff burnout and turnover. Additionally, fragmented software systems and duplicative workflows forced constant screen-hopping and re-keying, draining time and consistency across the operation.

Asepha partnered with the client to implement a whitelabeled integration of 3 core products across their pharmacy network. Beginning with Intelligent Document Processing, real-time document retrieval endpoints were set up, and the solution was distributed through a phased rollout and national expansion plan.

Asepha delivered a branded, enterprise deployment built around three core components:

1. Intelligent Document Processing (IDP)
   
   • High-accuracy classification and data extraction for diverse fax/document formats.
   • Built-in rules for automatic document identification and sorting, extraction, and downstream action items to complete the service.
   • Human-in-the-loop review for flagged fields with one-click confirmations or corrections.
2. Workflow Orchestration
   
   • Automated routing from intake → verification → system(s) of record
   • Smart fallbacks and exception queues to eliminate bottlenecks
   • Minimal screen changes; no new portals required for users
3. Real-Time Operational Analytics
   • Dashboards for volumes, exceptions, and turnaround.
   • Identify upstream data quality issues and high-leverage fixes.

Central to the Workday with Fast Adoption:

Daily usage grew 400% in 50 days, becoming the default path for fax triage and document-driven workflows. ‍This enabled staff to focus on strategic initiatives and patient care.

Production-Grade Accuracy from Day One:

Model performance in production matched training benchmarks at 96% accuracy, maintaining high trust with users and minimal corrections.

‍Meaningful Time Savings and Throughput Lift‍

1. ‍3 hours admin time saved per pharmacy per day
2. ‍85% reduction in fax triage and data entry effort
3. Staff reallocated to clinical services and direct patient-facing care‍

Data Driven Insights:

Real-time dashboard and analytics enable insights into fluctuating volumes, and sources of data integrity issues. ‍

Platform Expansion Ready:

With stable accuracy and strong adoption, the enterprise greenlit expansion to adjacent workflows and broader network rollout.

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