AI Pharmacy Phone Assistant: Automate Calls and Messaging
Our AI pharmacy voice and messaging tool automates prescription refill reminders, sends pickup notifications, and route inquiries without staff intervention. Asepha's voice AI pharmacy solution replaces your IVR, and will automatically triage routine inquiries and escalate clinical concerns to pharmacists for faster, safer patient communication.
average inbound and outbound calls automated per shift
86%
call containment, with pharmacist review only when needed
5x
more throughput with the team and resources you currently have
What does Asepha provide?
Comprehensive Call & SMS Automation
Handle a wide range of pharmacy communications. The Call & SMS Assistant manages inbound and outbound calls, supports multiple languages, and reroutes non-clinical tasks so pharmacists can stay focused on clinical care.
Calls are put on hold and seamlessly transferred to the pharmacist when clinical judgement is required. If Asepha encounters unclear, sensitive, or out-of-scope situations, the AI will perform information gathering before presenting the case to the pharmacist.
The Call Agent handles bulk follow-up calls, delivery coordination, and pickup reminders based on patient preferences. Initiate outreach campaigns at scale for vaccinations, clinical services, follow-ups, and other pharmacist-led programs.
Access a complete overview of patient and prescriber calls in one place. Each interaction includes a transcript, a call summary with key issues, and action items. Calls are automatically tagged by intent and presented to the pharmacist for review before they join the call.
"Taking patient calls used to eat up so much of my day. Now routine questions are handled automatically so I can focus. It’s drastically reduced my time on the phone."
.svg)
.png)
.png)
.png)
.png)
