Call & SMS Assistant

AI Pharmacy Phone System: Automate Every Call and Text

Our AI pharmacy phone system automates prescription refill calls, send pickup notifications, and route inquiries without staff intervention. Asepha's AI IVR pharmacy solution will automatically triage routine inquiries and escalate clinical concerns to pharmacists for faster, safer patient communication.

60+

inbound and outbound calls per shift

70%

of calls to the pharmacy fully automated as they do not require clinical judgement

62%

pharmacist-reported errors were due to phone call interruptions

What does Asepha provide?

Coordinate Non-Clinical Tasks

Answer non-clinical questions, automate routine coordination tasks, and initiate action items for the pharmacist to review.

Inbound Calls

  • Prescription refills and status checks
  • Insurance and billing questions
  • Medication availability
  • Minor ailment eligibility
  • Appointment scheduling
  • Store information (hours, address)

Outbound Calls

  • Request missing prescriber information
  • Prescription and billing status updates
  • Prescription transfers
  • Medication refill reminders
  • Vaccination campaigns and reminders
  • Follow-ups for chronic management
Learn More
AI pharmacy phone. Automate calls for prescription refills and status updates

Coordinate Non-Clinical Tasks

Answer non-clinical questions, automate routine coordination tasks, and initiate action items for the pharmacist to review.
Learn More

Call Filtering to the Pharmacist

Calls are put on hold and seamlessly transferred to the pharmacist when clinical judgement is required. If Asepha encounters unclear, sensitive, or out-of-scope situations, the AI will perform information gathering before presenting the case to the pharmacist.

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Automate pharmacy calls. Send prescription refill reminders via voice or SMS
Pharmacy communication automation. Enable seamless pharmacy phone automation with AI call routing

Multi-Patient Outreach

The Call Agent handles bulk follow-up calls, delivery coordination, and pickup reminders based on patient preferences. Initiate outreach campaigns at scale for vaccinations, clinical services, follow-ups, and other pharmacist-led programs.
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Dashboard for Interactions

Access a complete overview of patient and prescriber calls in one place. Each interaction includes a transcript, a call summary with key issues, and action items.

Calls are automatically tagged by intent and presented to the pharmacist for review before they join the call.

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Pharmacy call automation. Trigger pharmacy patient notification systems for pickups and delays
"Taking patient calls used to eat up so much of my day. Now routine questions are handled automatically so I can focus. It’s drastically reduced my time on the phone."


Pharmacist
Retail Pharmacy, Canada