AI Pharmacy Phone System: Automate Every Call and Text
Our AI pharmacy phone system automates prescription refill calls, send pickup notifications, and route inquiries without staff intervention. Asepha's AI IVR pharmacy solution will automatically triage routine inquiries and escalate clinical concerns to pharmacists for faster, safer patient communication.
of calls to the pharmacy fully automated as they do not require clinical judgement
62%
pharmacist-reported errors were due to phone call interruptions
What does Asepha provide?
Comprehensive Call & SMS Automation
Handle a wide range of pharmacy communications. The Call & SMS Assistant manages inbound and outbound calls, supports multiple languages, and reroutes non-clinical tasks so pharmacists can stay focused on clinical care.
Calls are put on hold and seamlessly transferred to the pharmacist when clinical judgement is required. If Asepha encounters unclear, sensitive, or out-of-scope situations, the AI will perform information gathering before presenting the case to the pharmacist.
The Call Agent handles bulk follow-up calls, delivery coordination, and pickup reminders based on patient preferences. Initiate outreach campaigns at scale for vaccinations, clinical services, follow-ups, and other pharmacist-led programs.
Access a complete overview of patient and prescriber calls in one place. Each interaction includes a transcript, a call summary with key issues, and action items. Calls are automatically tagged by intent and presented to the pharmacist for review before they join the call.
"Taking patient calls used to eat up so much of my day. Now routine questions are handled automatically so I can focus. It’s drastically reduced my time on the phone."
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